Privacy Policy

Last updated: August 13, 2026

Oasis Cleaning Okanagan respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you inquire about or use our services, visit our website, or interact with our advertising.

We may collect personal information that you provide to us, including:

• Your name, email address, and phone number 
• Your home address or general service location 
• Information about your home and cleaning needs, such as home size, number of bedrooms and bathrooms, preferred cleaning frequency, and service priorities 
• Scheduling and service information 
• Billing and transaction information 
• Communications you have with us 
• Other information you voluntarily provide when requesting or receiving our services 

We may also receive information when you submit an inquiry through third-party platforms, including Facebook and Instagram lead forms.

We collect and use personal information only for reasonable business purposes, including to:

• Respond to inquiries and service requests 
• Determine whether we can provide the services you are requesting 
• Prepare estimates or discuss service options 
• Schedule and provide cleaning services 
• Communicate with you about your appointments or account 
• Process payments and maintain business records 
• Provide customer service and follow up regarding service quality 
• Improve our services, advertising, and customer experience 
• Meet legal, regulatory, accounting, or other legitimate business requirements 

We will not use your personal information for purposes that are unrelated to those described above without obtaining consent where required.

If you submit your information through an advertisement or lead form on Facebook, Instagram, or another online platform, the information you choose to provide will be shared with Oasis Cleaning Okanagan so that we can respond to your inquiry.

These platforms may also collect information independently in accordance with their own privacy policies and terms.

We may use trusted third-party service providers to help operate our business, including providers for scheduling, communications, invoicing, payment processing, website hosting, advertising, and other administrative functions.

These providers may process personal information on our behalf where necessary to provide their services.

We do not sell or rent your personal information.

By voluntarily providing personal information to us, you consent to its collection, use, and disclosure for the purposes communicated to you or reasonably necessary to provide our services, subject to applicable privacy laws.

You may withdraw your consent where permitted by law, although doing so may affect our ability to provide certain services.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable business, legal, accounting, and regulatory requirements.

We take reasonable administrative, technical, and physical measures to protect personal information against unauthorized access, loss, misuse, disclosure, or alteration.

No method of electronic transmission or storage is completely secure, however, and we cannot guarantee absolute security.

You may contact us to request access to personal information we hold about you or to request that inaccurate information be corrected, subject to any limitations permitted by applicable law.

You may also contact us if you have questions or concerns about how your personal information is handled.

We may update this Privacy Policy periodically to reflect changes to our practices, services, or legal requirements. The most current version will be posted on our website with the date it was last updated.

For questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact:

Oasis Cleaning Okanagan
Kelowna, British Columbia, Canada
Email: oasiscleaningokanagan@gmail.com